Cisco Systems - OL-13207-01

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Contents

CHAPTER Operator and Support Desk Orientation Operators in your organization need information about Cisco Unity Connection that is specific to your installation In addition if your organization has a support desk the staff will need to be prepared to answer the questions that users may ask and to be aware of the resources that are available to assist them in answering user questions See the following sections Operator Orientation page 5 1 Support Desk Orientation page 5 2 Operator Orientation Operator orientation should address the same points as user orientation but in greater detail Operators must be familiar with how users use Cisco Unity Connection Depending on the size of your organization the operator may be the person users are likely ...